Refund Policy

Because MojiKit primarily provides digital services and computational resources, purchases are generally non-refundable once paid processing has started, output has been delivered, or a billing period has been materially used.

That said, we do not apply a blanket no-refund rule. We may provide credit rollback, replacement service, partial refund, or full refund where platform fault, duplicate charging, non-delivery, or applicable law supports that outcome.

• Recurring memberships and subscriptions
• One-time credit purchases
• Paid sticker, asset, mascot, character, or image generation requests
• Paid exports, enhancements, or related digital features sold through the Platform

• You may cancel subscription renewal at any time through the relevant account or payment settings.
• Unless stated otherwise at checkout, cancellation normally takes effect at the end of the current billing cycle.
• Current billing cycle charges are generally non-refundable once the cycle has begun, except for verified billing error, verified service failure, or where law requires otherwise.
• If you purchased through a third-party app store, that store's cancellation and refund workflow may control the process.

We may adjust credit pricing, credit consumption rates, template availability, model access, limits, and membership benefit packages over time. Such changes are governed by the Terms of Service.

• Changes generally apply to new tasks or future billing periods after they become effective.
• Completed tasks are not retroactively re-priced except in billing error correction, fraud handling, or legal compliance scenarios.
• If we materially remove or reduce core paid benefits you already purchased, we may offer one or more remedies: equivalent replacement benefits, credit compensation, or prorated refund for the unused affected period, subject to applicable law and payment-channel constraints.

• Credits or paid generation fees are usually treated as consumed when a paid task is successfully started and computational resources are allocated.
• If a task fails for a verified platform reason, we may automatically restore credits or otherwise compensate the affected transaction.
• Where the same issue is better solved by rerun, credit rollback, or service replacement than a cash refund, we may choose that remedy first.

• Generation completed and outputs were delivered as part of the purchased service.
• Credits or paid usage were successfully consumed by completed or materially processed tasks.
• Requests based only on personal taste, style preference, or a change of mind without verified service fault.
• Failure caused by your own uploads, prompts, network environment, incompatible files, or unsupported use.
• Subscription periods that have already been materially used.
• Accounts suspended for fraud, abuse, policy violation, or unlawful conduct, to the extent permitted by law.

• Duplicate charge: the same purchase was charged more than once.
• Verified technical failure: our systems failed and paid outputs were not delivered or were materially unusable due to platform fault.
• Undelivered paid service: payment succeeded but the service or entitlement was not provided.
• Promptly requested low-usage first purchase: in limited cases, we may approve a refund for a first paid purchase if the request is made promptly and usage is minimal or absent.
• Mandatory legal rights: where consumer law or payment-channel policy requires refund or cancellation rights.

Eligibility is assessed case by case using payment records, system logs, usage records, support evidence, fraud signals, and applicable legal requirements.

If you purchased through Apple App Store, Google Play, or another third-party marketplace, that provider may control the refund process and eligibility. In those cases, you may need to request the refund directly through the payment channel. We cannot override a store's final refund decision.

1. Email [email protected] or use Contact Us.
2. Use the subject line Refund Request.
3. Include your account email, order ID or transaction ID, purchase date, the issue you experienced, and any supporting screenshots or logs.
4. If the purchase was made through an app store, tell us which store was used.

• Initial review: usually within 1 to 3 business days after we receive enough information.
• Decision: we may approve, deny, request more information, or offer an alternative remedy such as credit rollback or rerun.
• Payout timing: approved refunds are typically returned to the original payment method when possible, but bank, processor, or marketplace timelines vary.

Filing an unjustified chargeback, using the refund process abusively, or misrepresenting facts may result in account restriction, loss of paid entitlements, or additional review. This does not limit any rights you have under mandatory law.

We may update this Refund Policy from time to time. Updated versions will be posted here with a revised effective date. Continued use of paid services after changes take effect means you accept the revised policy, except where applicable law requires otherwise.

• Email: [email protected]
• Related Terms: Terms of Service